Information We Collect

1. Personal Information

   We collect personal information when you create an account, interact with the platform, or make purchases. This includes but is not limited to:

   • Name
   • Email address
   • Phone number
   • Profile image (if provided)
   • Payment information (through secure third-party processors)

2. Business Information (Sellers)

   If you are a seller on Awashop, we collect additional business-related information to provide you with the best service possible, including:

   • Business Name
   • Business Description
   • Product Listing(Including images, prices, and descriptions)
   • Bank account details for payment disbursement
   • Tax identification (where applicable)

3. Address Information

   We collect shipping and billing address details from both buyers and sellers to facilitate transactions and deliveries. This information includes:

   • Home or business address
   • City, State, and Postal Code
   • Delivery Instructions(if any)

4. Usage Data

   We collect data on how you interact with our platform, including:

   • Device information (IP address, browser type, etc.)
   • Activity logs (pages visited, time spent on the platform)
   • Preferences (language, communication preferences)

How We Use Your Information

We use the collected information for the following purposes:

1. To Facilitate Transactions

   • Process payments securely through third-party payment processors.
   • Ensure timely delivery of products by sharing necessary information (e.g., delivery address) with trusted couriers.

2. Account Management

   • Allow sellers to create and manage their storefronts.
   • Permit buyers to make purchases easily and manage their orders.
   • Send important notifications related to account activity, orders, and promotional offers (subject to consent).

3. Improve Our Services

   • Analyze usage data to enhance the platform's functionality and user experience.
   • Provide customer support and address any issues or inquiries you may have.

4. Legal and Compliance Obligations

   • Comply with regulatory requirements such as accounting and tax records.
   • Prevent fraudulent activity and maintain platform security.

Data Sharing and Disclosure

1. Third-Party Service Providers

   We may share your information with third-party service providers, including:

   • Payment processors (for secure handling of financial transactions).
   • Delivery and logistics providers (for fulfillment of orders).
   • Analytics tools (to improve our platform's performance).

2. Legal Requirements

   We may disclose your information to law enforcement agencies or regulatory authorities if required by law or in good faith that such action is necessary to comply with legal obligations or to protect the rights, safety, or property of Awashop, its users, or others.

3. Business Transfers

   In the event of a merger, acquisition, or sale of assets, your personal and business information may be transferred to the new owner as part of the business transaction.

Your Rights and Choices

1. Account Deletion (Sellers)

   As a seller, you have the right to delete your Awashop account at any time. Upon deletion:

   • Your business profile and products will be removed from the platform.
   • Personal and business data will no longer be publicly accessible.
   • However, order-related information will be retained for accounting and legal compliance purposes.

2. Access to Personal Information

   You may request a copy of your personal information that we have collected and stored. We will provide this to you in a digital format within a reasonable timeframe.

3. Correction of Data

   If any of your personal or business information is incorrect, you may request a correction or update by contacting our customer support.

4. Opt-Out of Marketing Communications

   You can opt out of receiving promotional emails or messages from Awashop by following the unsubscribe instructions included in our communications or by adjusting your communication preferences in your account settings.

Data Retention

• We retain your personal and business information for as long as your account is active or as needed to provide services.
• Even after account deletion, we retain order and transaction records for accounting, tax, and legal purposes as required by law.
• We may also retain some information to prevent fraud or resolve disputes.

Data Security

We take the security of your personal and business information seriously. We implement industry-standard measures to protect your data, including encryption, secure data storage, and access controls. However, no online platform can guarantee 100% security, and we urge you to take care of your login credentials and personal information.

International Data Transfers

Awashop primarily operates in Nigeria, but some of our third-party service providers may be located outside Nigeria. By using our platform, you agree that your data may be transferred internationally, subject to appropriate security measures.

Children's Privacy

Awashop is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected such data, we will take immediate steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of the policy. Any material changes to the policy will be communicated through appropriate channels. Your continued use of the platform constitutes your agreement to the updated terms.

Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your data rights, please contact us at:

Awa Digital Ltd. RC. 1799877